Customer Care Manager
In-house, IT & software, Overijssel, Nederland, posted 15 Oct 2026
Apply →Lead a technical customer care team and own service levels at an international technology company.
An international technology company in Overijssel is hiring a Customer Care Manager on a full-time, fixed-term contract of 40 hours a week. You lead the team that keeps customers running and you own the service levels.
What you will do:
- Lead and develop the customer care team
- Own service delivery and SLA performance, and monitor and report on KPIs
- Hold regular service reviews and handle incidents and escalations
- Drive root cause analysis and process improvements
- Manage agreements with Sales and Product Management, plan capacity and coach your people
- Take part in the duty manager rotation
What you bring:
- A bachelor or master degree, or equivalent experience
- Several years in customer care, service or operations management
- Experience leading technical support teams, with solid SLA and KPI management and IT service management knowledge
- Fluent English and willingness to travel internationally
- A certificate of conduct before you start
- A plus: Itil, and knowledge of telecom or cybersecurity
What you get:
- 31 vacation days
- A pension plan, healthcare compensation and training
- Up to two home-working days a week
- An international environment with room to grow